Terms & Conditions

The terms and conditions comprise the details below and the additional information in the Customer Information sections of the Lucylou Desigsn website

Contact Details:

Lucylou Designs, 2 Rowan Close, Clifton, Preston , Lancashire PR4 0YQ

+44 (0) 7826 851277

Email: [email protected]

The content on this website is for your general information and use only, and is subject to change without notice. By placing an order you agree to the following terms and conditions.


When submitting an order to Lucylou Designs, you are entering into a contract with us to supply you with handmade jewellery items as described in the product details. This contact will become binding upon our acceptance of your order. Contracts are subject to UK Law. Lucylou Designs reserves the right to refuse any order.

Our Products

The product description gives details of the components of each piece of jewellery. Precious metal items over the prescribed weight as set out by The Hallmarking Act 1973 will be hallmarked by The London Assay Office.

Please note that product photographs are taken in close up in order to give you a detailed representation of the piece. Please take careful note of the actual size of the piece as set out in the description in order to avoid any confusion.

Please be aware that the colours displayed on our website we consider to be close renditions of the actual colours of the materials used. However they cannot be guaranteed 100% accurate, as this will vary depending on each individual computer’s monitor settings. Each piece of Lucylou Designs jewellery is handmade and, due to the natural nature of semi-precious stones, and the hand making process there may be some slight variation in the appearance, shape and colour of the jewellery.


The price of silver varies on a daily basis therefore Lucylou Designs reserves the right to alter prices without prior notice at any time up to the point of order acceptance. All prices are stated clearly in British Pounds (GBP) at their full price. No VAT is added as Lucylou Designs is not a VAT registered company.


Payment is via PayPal, the secure online payment facility. Please note that we do not see your financial details at any point. Once the payment has been authorised you will receive a confirmation email from Lucylou Designs.  Payment in full is required before any goods will be dispatched.

Faulty Goods

We want you to be delighted with your purchase; however in the unlikely event that your purchase is faulty upon receipt, please contact us immediately so we can put things right. After contacting us, please return the item to us, securely packaged within 28 days from receipt, for a full refund or replacement. Please ensure that the item is returned by Royal Mail Special delivery. Any postage costs incurred by you in returning faulty items to us will also be refunded. Jewellery is a delicate item, and therefore Lucylou Designs does not accept liability for any damage due to normal wear and tear during the life of the jewellery, or any damage due to improper care and handling. In these circumstances we will not accept returns.