Returns

  • Lucylou Designs wants every customer to be delighted with their new piece of jewellery and provides a no quibble money back refund on standard items ordered from the website.
  • If, within 21 days of receiving your jewellery you decide it isn’t to your liking or you would prefer a different piece, Lucylou Designs will provide a full refund provided the item has not been worn.
  • You will be responsible for the cost of returning the item to Lucylou Designs. We cannot take responsibility should the item be lost or damaged while returning the item to us and we strongly suggest the piece is carefully packaged and posted by Special delivery and is returned with the original presentation box.
  • Lucylou Designs reserves the right to make an appropriate deduction where the original presentation box is damaged or missing.
  • Unfortunately this no quibble refund does not apply to earrings (due to health and hygiene issues) or to custom made items.
  • We cannot refund any sales tax or duties payable on orders outside of the EU, nor accept responsibility for items lost or stolen in transit.
  • Refunds will be made using the same method as the original payment, and within 30 days of receipt of returned goods
  • These terms apply only to stock products on the Lucylou Designs website and not to commissioned pieces or special orders.