Postage & Delivery

  • The Lucylou Designs website shows details of postage costs to the UK. Postage costs will be notified during the checkout process.
  • Free postage applies to orders within the UK totalling £75.00 or more after any discounts have been deducted.
  • We do ship our jewellery to Europe, USA and the rest of the world. If you would like your jewellery posted outside of the UK please contact Lucylou Designs for a postage quote.
  • Delivery outside the UK may be liable for import duty taxes and you will be responsible for these.
  • Jewellery is posted by Royal Mail Special Delivery guaranteed by 1.00pm unless otherwise stated..
  • We will make every effort to deliver within the time stated on the Lucylou Designs website but we will not be held liable for any loss caused to you by late delivery.
  • As Special Delivery requires a signature upon delivery please try to provide an address where someone is likely to be available to sign for receipt.
  • In the rare event that we are unable to supply an item, we will contact you by email as soon as possible to discuss an alternative.
  • We will refund any payment made or offer alternatives for any item if it has been sold. It may be possible to make a similar piece depending on the availability of suitable materials.
  • All jewellery on this website has been handmade by Lucylou Designs. Many items are made to order, and unless otherwise stated on the website or at the time of ordering, your order will be shipped within 2-5 working days.
  • If an order is urgent please use the contact me link to let us know and we will try our best to help you.
  • The delivery time on specially commissioned pieces could take up to four weeks, due to the nature of handmade jewellery and hallmarking requirements. More detailed information will be provided when quoting for any commission.