Guarantee

  • Lucylou Designs jewellery is guaranteed for 2 years.
  • This guarantee extends to the workmanship and fair wear and tear on the materials.
  • The guarantee does not extend to scratches, dents or physical damage caused to the jewellery during normal use and reasonable wear and tear.
  • The guarantee does not extend to damage to stones that may chip or crack depending on the type and nature of the stone. Stone can on occasions crack or chip for no apparent reason and as such are not covered by this guarantee.
  • In the unlikely event that your piece does develop a fault please contact LucyLou Designs for a no quibble repair or replacement item.
  • Argentium silver is only purchased from approved bullion dealers and Argentium is only used for items advertised as made from Argentium. (For more information on Argentium see my blog).
  • Lucylou Designs jewellery complies with the Hallmarking Act 1973 so where required items will be Hallmarked by the London Assay Office.
  • Irrespective of whether the item is Hallmarked all items are guaranteed solid silver unless otherwise stated.
  • Unless stated otherwise your jewellery is made of solid sterling silver.
  • All silver used is bought from reliable bullion dealers. Any solder used in making the piece is of the appropriate hallmarking quality.